Service Engineer / Manager (M/F)

Publication: 29.04.24

Back to our open positions

To complete our Service & Support Team in India, we are recruiting a Service Engineer/Manager (Full Time).


Your roles and responsabilities :

  • Installation, calibration and troubleshooting of analytical instruments by visits or telephonically.
  • Handling AMC contracts, maintenance of new equipment, spare parts and upgradation quotations.
  • Working on CRM for A/S management and Material Management to process all types of work.
  • Timely collection of Payment.
  • Writing detailed service business performance reports after installation and other service jobs.
  • Support on Sales cases for sales related technical questions, tenders & Instrument configuration.
  • Supervising work of the local suppliers or supporting firm.
  • Handling spare part enquiry call from the customer.
  • Product Training to the new joiners and coordinating with the Service Team and
  • the logistics team to ensure smooth and timely delivery of the product.
  • Manage and increase the effectiveness and efficiency of Support Services (Management of Zendesk tickets), through improvements to each function as well as coordination and communication between support and business function.
  • Sets up and maintains service desk.
  • Respond to first level customer inquiries in a timely manner and within service level objectives.
  • Properly manage and document all work performed as part of ticket queue management.
  • Performs other related duties as assigned by Reporting Manager
  • Maintain excellent and friendly relations with all customers & ensure to work towards not just customer satisfaction but customer delight.


You should have a Bachelor’s degree in Engineering preferably in Instrumentation from an Affiliated University or Bachelor’s degree in Science. Having a working experience of 5-8 years preferably from Thermal filed or analytical instrumentation.

Communication should be good can speak good English, being working in a Multi National company. Good Interpersonal skills. Having a good rapport in Market & with customers.

Additional information

Position is open for Delhi/NCR and Mumbai location. Immediate start of the position.

Remuneration to be defined according to experience. Best in Industry, negotiable.


New Delhi (NCR) and Mumbai / India

Type of contract

Full Time




KEP Technologies Pvt. Ltd.


KEP Technologies is a family owned, innovative, diversified and international industrial group. We are focused on four activities / brands: the design and manufacture of metal assemblies (KEP METAL SOLUTIONS), materials characterization (SETARAM), industrial control (SETSMART) and radioactivity measurement (SETSAFE).

Our strong capacity for innovation combined with our long experience in engineering enables us to support our customers, industrial groups and research institutes in the implementation of reliable, qualitative and economically efficient solutions. All of our solutions are deployed around the world in a variety of markets.