Service Engineer / Manager (M/F)

Your roles and responsabilities :

• Installation, calibration and troubleshooting of analytical instruments by visits or telephonically.
• Handling AMC contracts, maintenance of new equipment, spare parts and upgradation quotations.
• Working on CRM for A/S management and Material Management to process all types of work.
• Timely collection of Payment.
• Writing detailed service business performance reports after installation and other service jobs.
• Support on Sales cases for sales related technical questions, tenders & Instrument configuration.
• Supervising work of the local suppliers or supporting firm.
• Handling spare part enquiry call from the customer.
• Product Training to the new joiners and coordinating with the Service Team and
• the logistics team to ensure smooth and timely delivery of the product.
• Manage and increase the effectiveness and efficiency of Support Services (Management of Zendesk tickets), through improvements to each function as well as coordination and communication between support and business function.
• Sets up and maintains service desk.
• Respond to first level customer inquiries in a timely manner and within service level objectives.
• Properly manage and document all work performed as part of ticket queue management.
• Performs other related duties as assigned by Reporting Manager
• Maintain excellent and friendly relations with all customers & ensure to work towards not just customer satisfaction but customer delight.

You should have a Bachelor’s degree in Engineering preferably in Instrumentation from an Affiliated University or Bachelor’s degree in Science. Having a working experience of 5-8 years preferably from Thermal filed or analytical instrumentation.

Communication should be good can speak good English, being working in a Multi National company. Good Interpersonal skills. Having a good rapport in Market & with customers.

Position is open for Delhi/NCR and Mumbai location. Immediate start of the position.

Remuneration to be defined according to experience. Best in Industry, negotiable.